VTA Headquarters - San Jose, California

Patrick R.

Generally mediocre; most of the local routes are never on time, they cancel runs on the 22 frequently, the Light Rail is unbearably slow, and some of the operators are very rude for no apparent reason. Most times if you miss the bus, it's faster and cheaper to just Uber to your destination.

Subash P.

VTA is poorly managed & run organization. What disappoints me after paying them through various taxes & ride fare are below

1. Dirty, smelly & unsafe stops(just visit any VTA light rain station after Milpitas towards Alum rock) I am really tired of drug addicts, homeless & mentally sick on public spaces. They are destroying what is built others tax money

2. Free riders - their ticket inspectors don't do random checks. Even when they do, the first offender is where it stops. In light rail, at least 25% don't pay. It's unfair I pay both taxes & fare

3. On time rides - they randomly cancel the light rail. Eg: 8:00am from Alum Rock on Tue don't show up consistently. I take train to reduce traffic congestion & reliability. How can I depend on them?

4. Whole ticketing & getting onboard is a mess. If I am late(or train is early) & I see train on platform, by the time I tag clipper card & go to boarding, the train leaves. There are very few considerate operators who hold. Most are insensitive. Countless times this has happened so far.

5. They don't clean both platforms & trains regularly. It smells like thrash & I have to deal with that for two hours everyday. Feels like a 3rd world developing country.

6. It seems like most operators have their union to rip the tax payers off, doing minimal amount of work. This whole establishment runs on funds & taxes(and not just fares) and VTA operators needs to understand this. I will support any measure that will defund them from my property taxes, so that we can free up the roads from buses. Or do your job well for the pay you are taking from us.

Rose

THE Are Bugs inside the light rail Vehicle and busses. This is g e t t i n g out of line Santa Clara . The homeless and druggies are using the transport lines and not even to work now we have bugs crawling on us.

Bilguun J.

I’m paying $90 every month for this stupid bus pass and the bus is always late or they don’t even show up at all. Horribly managed company and they need to be shut down…

SkyNet

The Year is nearly 2025. The brand new bus stops with WiFi signs posted all over it. The bus does not take debit/credit cards and does not give change. This is a very typical government run operation 👎🏻

Sophie X.

Friendly and fast service for clipper card! Sufficient parking 🅿️ for clients.

Phil K.

Pros: Clipper integration made getting around in terms of fares very easy. Live updates on Google Maps for route planning. Light rail is easy to navigate.
Cons: Passenger safety seems to be a secondary concern of bus drivers given the violent driving style I experienced on board a city bus from the Rose Garden to Berryessa BART station. HVAC systems are not showing signs of regular cleaning, with visible particulates and dirt near air vents that should at least be wiped down. Both buses were very late, the first being over 30 minutes behind.

Barb A.

Went to 331 First St. Bldg B; Site very clean, security guard pleasant and courteous. He call up staff member to help and she was extremely business friendly, efficient and helped with getting Clipper Card and explaining to my companion how he could get one also (he did). All transactions were accomplished with little effort and is was one of the better experiences with a government agency.