Access Services - El Monte, California

Rocio R.

Entre semana, el servicio de Padres con incapacidades es excelente; cumplen con el programa, al pie de la letra pero el fin de semana, como hoy Domingp12 de Febrero del 2017, es un HORROR desde qsieron taxis de San Gabriel o no se donde y lkevo exactamente 1 hora esperando y hace una semana, 3!!!!!!!
CUIDADO CON ACCESS EN FIN DE SEMANA!!!! NO LO RECOMIENDO LOS FINES DE SEMANA!!!😡😡😡😡😡😡

Alejandro C.

Buen servicio

Gregory G.

I've never encountered such horrible customer service. You can literally hear the indifference in their voice over the phone when you talk with them. How do you do a service job and have little regard for the people (customers) you serve. Unbelievable!

That being said, the drivers are really very good. Many that I've come in contact with are very friendly, respectful and good at their job. The difference between the employees that answer the phones and the ones that drive the vehicles are like day & night. Shameful, its such an important service.

The poor customer service is not a reflection of the Access Transit's call center workers, but it is a reflection of the management & supervisors who allow this type of apathetic behavior to exist.

Leigh M.

I wish the state of California contracted this service elsewhere. Access Transit is absolutely horrible and it's unsafe. The only good thing about Access is free public transportation. The rideshares are horrible. I've been stuck in Access vehicles for 3 hours before being dropped off. The people assigning these rides are idiots. Many of the drivers are rude and drive in dangerous ways. They're often times late in picking you up. Access Transit offers horrible services.

Roberto A.

Dispatchers need to stop acting like the business belongs to you guys. Have your drivers follow the posted instructions. My mom is handicap she can't walk up and down stairs with the risk of falling. Dispatchers and drivers where is your bed side manner? People turn your business for aid not drama. Find a job you doing if you like doing if you not into helping people!

Soquel R.

This is a valuable service that's run very poorly. They are understaffed, and underpaid, the service is spotty at best, and their cars generally suck, but the drivers are usually kind. I know it's too much to ask, but I wish they would be better supported financially so they could be a better resource for their clients!

Amanda J.

I am giving one star, because one of their drivers if very unsafe. I had my bliker on to change lands with ample space. The driver several times refused to let me in and woud speed up and cut me off. There were passingers in the van. If was a very unsafe situation and I caught it on camera and made a formal complaint. I pray for the safety of the these riders who depend on this service.

drea L.

I want to acknowledge the politeness and professionalism that Ms Nakeisha shown to me when I called and reserved a ride to West LA from Long Beach.

She was very informative and helpful. She showed patience. The computer had offered me one option which was a 5:45am time but after she spoked with her supervisor to inquire about a second offer I was given a 5:10am offer which was much closer to what I had asked for.

She answered a few questions for me about Access. I felt more informed and was very grateful that she was able to help. Please take a minute or two to let her know that rider 1121286 greatly appreciate her.

Thank you