AAA Philadelphia - Philadelphia, Pennsylvania

PaulS

Went in to renew an international driver’s permit and was very much pleasantly surprised by the outstanding customer service that Desarae Lee provided. Desarae was attentive, efficient and extremely professional. In addition, everyone here was willing to help in any way. If I could give a 10 star +++ review, I would! strongly recommend coming here.

Truth Teller

This location is the WORST and most UNPROFESSIONAL AAA I’ve ever seen! Nate flirts with female customers and gets mad when they show no signs of interest! When my car first broke down I had it towed here and somehow the techs at the front desk mixed up my keys and tried to give me a different car that was not mine even though I repeatedly told them that it was not my car the guy at the front desk proceeded to argue with me. After speaking to the assistant manager I was given back my car 3 DAYS LATER and told that there was nothing wrong with it (A LIE)! A few days later my car began shaking so I made an appointment and took it back. The mechanic in the back forced my car’s system to move things around without actually performing a diagnostic test. I was told that they just did not have enough time to run a test even though I had an APPOINTMENT that day! I left the shop and 20 minutes later my check engine light came on for the first time thanks to whatever they did! My car broke down on the way home! Also the guys who answer the phones there are very rude to customers! You’ll have to come in to speak to someone face to face if you want to be respected as a member.

Patrick Landis

$200 to diagnose check engine light. Took 4 days to change my oil and then returned the car with the check engine light still lit up.

sixfootcuts 1

Dropped off car with an appointment for a wheel alignment. Was assured that the car would be available that day. Got a call that they needed a part and I told them to go ahead and get it and confirmed that the car would still be ready that day and they confirmed. They were supposed to call the warranty company to see if the part they needed would be covered. I told them to get the part and do the work regardless. Did not hear back. Tried calling the next morning and after several failed attempts at reaching anyone went to the center. Was informed that they never called the warranty company, never ordered the part, and did no work whatsoever and because they have been "busy" can't guarantee I would get my car back. Was met with hostility from Brandon. Guy seemed like he wanted to get in a fight more than help. For a place that was so "busy" all I saw was three people standing around chit-chatting. Place is extremely unprofessional and would suggest everyone save themselves the agita and go somewhere else.

Hey DJSpike

Called for dead battery and they remarkably arrived within 20 mins on a Monday mid morning! ( disclaimer: I'd already jumped the battery and was driving the car) Anyways the gentleman was nice and checked my battery and said I didn't need another one. The next morning I drove to the barbershop then it died! Fortunately Auto zone was literally right there. So they replaced and installed my new battery also informing me that my starter was going! Doesn't anybody give quality service anymore? SMH

Antonio Nazario

This is an excellent place for car service and PA state inspections. I would confidently rate it 5 stars for the quality of service I’ve received as a long-time customer. However, my only issue is the choice of programming in the waiting area—FOX News is often on, which I feel is not a reliable source of news, focusing more on entertainment than comprehensive reporting. Additionally, the tone and interactions on their morning show can be cringeworthy. A better alternative would be playing a selection of classic and newer movies on a loop, which would likely appeal to a broader audience.

Other than this, I would absolutely recommend the place to everyone I know. And Roy is a great guy as well. That dude deserves a promotion!

Kevin Reynoso

Highly recommend for any car service, Brandon had me in and out within 45min. For an oil change and inspection. Great prices and the guys up front are genuine and knowledgeable.

Tim Kelly

Do NOT go here! As a AAA member I had my car towed to this shop figuring I’d be ok and can not stress how wrong I was! They kept my car for two weeks before looking at it, then they broke my axel and took another two weeks fixing that then charged me for the parts THEY broke (called numerous times and they refuse to refund it even though they TOLD me they broke it!!!) then after they had my car for a MONTH it died taking it home from the shop- head gasket blew and they claimed it was a “coincidence”! I spent well over $3K just for my car to be declared dead and had to get a new one. They were unresponsive the entire time, claimed to have returned my calls when I offered to show them the call history on my phone that did not show call backs they said that was “a note in the system” whatever that means. I was totally ripped off, lied to, and absolutely abandoned by them. Do not go here!!!! Ever!!!! Please believe me!!! I’m a member and they treated me awfully!