Tammie Tremain
2/5
We would not recommend this caterer. Roger is very abrupt and rude! The first time we meet Roger he was nice, helpful, we felt good about choosing them to cater our wedding. Roger promised one month before the wedding he we would come out go over everything, make any changes and collect the second deposit. Three weeks before the wedding I realized we had not heard from them. I called Roger, he was rude and didn't think it was necessary to come out (even thou I explained our layout for the venue had changed) he did come out, but when he arrived he was angry an abrupt! It was obvious he did not want to be there! Roger was so angry I felt like I was taking up his time and he just wanted to hurry up and get out! I the customer was walking on egg shells! My fiancé came up said hi, good to see you again, Roger's response was "I don't remember you!" He wasn't nice about it. I mentioned we hadn't heard from them therefore we forgot about the second deposit, Roger replied "they trust their customer will be responsible and keep their commitments! that it is not their responsibly to contact their customers, that it is the customers!" We wanted to cancel after that interaction but there was only three weeks before our wedding. On the day everything looked great the food was really good with the exception of the chicken, but I didn't mind since everything was going well. If that was the only issue we would have rated them four stars. It was extremely hot that day and no shade, our guest kept asking for more water while having their meal but they did not get any... After everyone received food Roger said they would call for seconds, that never happened... Guest who did ask for seconds were told no! food service was over! A few of our guest saw most of our leftovers go from the serving line straight into Roger's van! When it came time for our toast only the head server was pour champagne and it literally took 40 minutes. We paid for four servers but only saw the head server trying to accommodate everyone. We ask where all the help was and were told down in the kitchen.... Our DJ's wife stepped in to help pour champagne to speed things up. The cake/desserts were not put out till we were standing there waiting to cut the cake. Friends & Photographers asked three to four times for the desserts. Our photographer had to step in to show the servers how to set up the desserts/cake table. Coffee was to be out with desserts but it was no where to be found. After everyone had left it was found sitting on the ground by the DJ's area. No cups just coffee pots. The Waiter put it there when it started raining that was after 8pm. We paid for coffee that no one received. There were other details I was told that they would handle but they were missed as well. We think things got off track because Pam who coordinates everything was unable to be there due to a family emergency. Unfortunately this was not communicated to us on the day, Had we known we could have stepped in to help. The Head waiter was amazing! He worked really hard, but it was to much for one person to maintain a staff, be head waiter and coordinator for over 100 people. We were told by hotel staff that it was complete kayos in the kitchen with the servers. No one seemed to know what they were doing other then the head server. We talked with one owner to let her know the good and unfortunate sides to the day. The response was defensive at first, then didn't seem to believe what we were saying, tried to blame the DJ for not communicating with the staff, then me for not providing a full timeline. (Which no one asked us for) Before the wedding Roger was clear all he cared about was what time to serve dinner. He said he did not need any other details. We waited 13.5 years for this day with every detail planned. We trusted and paid good money to this catering company to facilitate our special day. This could have been a wonderful review had they communicated and full-filled what they promised. At the very least offered an apology or re-embarrassment for the coffee..
