Guardian Angel Homes Hermiston - Hermiston, Oregon

Gaming S.

I work here and can say for sure that this place is so much better than some other places. And trust me when I say they are treated alot better here then at other places.

Jami H.

I am posting this from my experience with this facility because when I was researching possible homes for my mother all I read were positive reviews... and positive was not my experience here.

My mother spent 18 days total here. Her care level was obviously higher than what the facility was able to provide and should have been apparent from the beginning, yet her needs continued to be ignored no matter how many times my family tried to advocate. Nobody took notes and the staff does not communicate. We would have to repeat falling incidents to the caregivers constantly because they just don't talk to each other. My mother had difficulty feeding herself and we requested soft food MULTIPLE TIMES. One of the soft meals provided was a Cheeseburger cut into pieces. This is unacceptable.

The girls that work here are wonderful and I know they are just doing what they are told, but there is not a whole lot of one on one care here because of the amount of residents and only having 1-2 CA's on shift
+ attending their other duties including dishes and laundry for all residents. They are short staffed and the turnover rate is very high. (Understandably so.) The only Administrative person that really acted like they cared was the head nurse and it was quite obvious that her plate was overflowing.

Like I said, My mother spent 18 days here and administration did not even send a single flower or sympathy card.

Lynn D. R.

My parents were moved in May of 2021. It was a very hectic time due to Covid but the staff there were always so accommodating, professional, kind and courteous. My mom and dad are very well taken care of and have thrived in their care. It has taken some of the worry off of us knowing that they have 24 hour / 7 days a week care. It hasn't always been perfect but it has always been completely appreciated for all that the staff does do for them. My only complaint would be that when they first moved in they had lots of activities for the residents and now due to staff shortages they don't do very many activities to get the residents out of their rooms. BUT honestly that really isn't a complaint just something that I know my mom (who has dementia) really enjoyed even if she didn't remember doing that. It just gave her mind a break to focus on something fun. This place has been a godsend for us kids and we are very lucky to have found such a place for our parents. THANK YOU GUARDIAN ANGELS & THE WHOLE STAFF!

Lacy T.

Guardian Angel Homes forces their employees to come to work sick, with no regards to the residents sensitive immune systems. The caregivers are poorly trained and try to do the best they can with the knowledge they have. The employees are afraid to call in sick in fear of loosing their jobs. In fact, the are instructed to come to work while sick and to use mask while providing resident care.

The employees are forbidden to speak with family members as it pertains to their care and behaviors. There has been multiple falls that are poorly documented. Injuries that go untreated, and excuses made when concerns are comforted with management.

There was an employee who overdosed while working. And employees were encouraged to lie about the time of events that lead up to the overdose.

There’s a lot of cover-ups and lies that are affiliated with Guardian Angels Homes. Not to mention the high turn around. Staff is never the same; and the ones who are there are burnt out. I would never bring my loved one to this place. They are neglectful.

Molly C.

My mother after a horrible experience at regency now works here Taffie Crist! She loves it here and is very happy everybody seems lovely and just as she's happy I'm happy thank you gaurdain angel homes for being so kind!😚

cheryl H.

Guardian Angels was the best choice for mom... They took great care of her, the family is grateful to all the staff for all they did to make her last days comfortable... Thank you from the family of Beverly Leader...

Blaire F.

This place is stinky and it smells like wieners

Linda P.

They don't let friends or relatives talk to their clients and are very rude