PremierOne Credit Union - Sunnyvale, California

Benjamin H.

Do not trust these clowns with your money. On October 10th, I wrote a check to pay off a loan with PremierOne. Several days later, I closed my account. To my surprise, two weeks later, they charged the SAME check a second-time! In their email they wrote, "The check was cleared twice on your account in error due to a system upgrade..." How is that possible if I closed my account!? I worked for a credit union and I can say with clarity, these fraudsters shouldn't be allowed to run a food truck. Also their technology is terrible.

IrisAnn N.

The clerks (especially Karen) and the manager are always kind, courteous and knowledgeable! They helped me so much when my wallet was stolen and gave me great advice, as well as empathy!

Frank H.

They have gone from bad to worse surprised I and other people actually still use this Institution. They charge members $10 for notary, but if you bank at Wells Fargo, Chase, BofA, Citi or as a Veteran, Navy Federal will do it for Free even if your not a member. Most other credit unions also do notary for free. Not this one! They used to. They in the past have said they can waive it. Just bad policy. Lazy people. Some of the excuse they will use so they don't have to work. "Notary no in today, at lunch, only bank documents, appointment only". They probally have more excuses.

Marilyn R.

I made a review a year ago and gave one(1) star due to poor customer service. This was due to my standing in line where two customer service staff were counting a lot of coins for a customer. None of them tried to get assistance or even tell myself and another person waiting in line that someone will help us soon. Since that time, I have gone back several times and customer service has been great. If the staff is busy, all it takes is someone to acknowledge and inform those standing in line that we will be helped shortly.

Sean

Roshni, Karan and Jacob are some of the friendliest, most helpful member service reps I’ve had the pleasure of dealing with. This is one of the most customer-service oriented credit unions in the Bay Area.

Stay away from the big banks - come to a bank that actually values your membership.

Highly recommend premierone credit union!

Kevin B.

I've been banking here for years, no complaints there. But the last few times I've been here, the banking machine hasn't been working. There's a sign on it, that looks like it's been there a while. I need to deposit a check. Wasted trip. So now I have to come back during banking hours, which is not convenient, because I work in Fremont. Fix the atm, please.

Gabriel D.

I finally found an ATM that is partnered with Navy Federal Credit Union. I am able to deposit cash and checks into my NFCU account using the PremierOne ATM. Thank you for this partnership.

Mateo D.

Monique the loan officer and James the best, thank you so much for the help you provided. I’m not sure if you guys work at this branch but thank you for the awesome customer service and information you provided!